Getting Help
If you run into a problem or have a question about Pono, there are several ways to get support.
In-App Help Center
The Help Center is available directly in the app:
- Go to Support in the navigation menu.
- Browse the FAQ for answers to common questions.
- Use the search bar to find articles relevant to your issue.
Live Support Chat
For direct assistance from the Pono team:
- Go to Support in the navigation.
- Tap Chat with Support.
- Describe your issue and a support agent will respond.
Chat support availability depends on your plan and the current support hours.
Frequently Asked Questions
Browse the FAQ section in Support for quick answers to the most common topics:
- Billing and subscription questions
- Feature how-tos
- Account access issues
- Known limitations and workarounds
- Tips for getting better AI outputs
Community and Tutorials
The in-app tutorial content walks you through key features when you first encounter them. To replay a tutorial:
- Go to Support > Tutorials.
- Select the feature you want guidance on.
- Follow the guided walkthrough.
Contacting Support
If you can't find an answer in the Help Center or via chat:
- Open a support ticket through the Support page
- The support team aims to respond within 1 business day (response time may vary by plan)
What to Include in a Support Request
For the fastest resolution, include:
- A clear description of the issue
- The steps you took before the problem occurred
- Your device type (phone/tablet/desktop) and operating system
- Any error messages you received (screenshots are helpful)
- Your account email address